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Saturday - Sunday, 7am - 7pm PST

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Start a return.
We offer free returns for 60 days on every glasses and contacts order. If you’re unsatisfied for any reason, please contact us.
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Looking for your latest order or prescription information? Head to your Hello Eyes account for all the details.

FAQ

Answers to our most frequently asked questions.

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Hello Happiness Guarantee

You should love your new glasses and contacts—but if you don’t, we’re here to make it right. We can redo your prescription, swap out glasses to improve the fit, or refund you simply because you’ve changed your mind.

FREE SHIPPING

Standard ground shipping throughout Canada is always free! Even on returns.

RISK-FREE

Return your order of glasses or contacts for any reason within 60 days for free.

EXPERT SUPPORT

If you need any help, our team is here for you. Robots are so overrated. Contact us.